Question 1

WHERE ARE YOU LOCATED?

Accepted Answer

Visits are provided throughout greater Minnesota and Wisconsin via a secure telehealth platform allowing you to be in a space that is comfortable and convenient for you.

Reflective Roots is operated in Wisconsin. 
Due to provider licensure, clients must be in Minnesota or Wisconsin at the time of the visit.

Question 2

DO YOU PROVIDE IN-PERSON SESSIONS?

Accepted Answer

Not at this time.  However, the option is being explored.

Question 3

DO YOU PROVIDE COUPLES OR CHILD THERAPY?

Accepted Answer

No. My area of expertise does not include couples or child therapy.  My focus is on offering the best care possible for clients within my specialties.

Question 4

WHAT ARE YOUR HOURS?

Accepted Answer

Visits are available on Tuesdays, Thursdays, and Fridays, as early as 7 am.  I have Noon hour availability as well.

Evening and weekend appointments are not available.

If you are in need of a specific visit time, we can discuss my current availability during your free consultation call!

Question 5

HOW LONG ARE SESSIONS?

Accepted Answer

The initial Intake and Assessment session is 80 minutes.

Follow-up sessions are typically 45-50 minutes.

Longer sessions for deeper processing are available upon request.

Question 6

DO YOU TAKE INSURANCE?

Accepted Answer

Reflective Roots is an out-of-network provider (OON) with most major insurance companies and does not bill insurance directly.  However, Reflective Roots does have a contract for claims processing with Alma allowing us to accept most Aetna, Cigna, Optum, United Healthcare and UMR insurance plans in Minnesota and Wisconsin.  To ensure you can utilize your insurance benefits, we will complete a benefits and eligibility check for you before starting your therapeutic journey with us.
If you’d like, we can provide a Superbill for you to submit directly to your insurance company for OON reimbursement.  You can call the Member Services number on the back of your insurance card to inquire whether reimbursement is an option for you.  
Helpful information and things you might want to ask when calling your insurance about out-of-network (OON) reimbursement:
 • Does my insurance offer OON reimbursement and if so, what percentage of service fees are reimbursed?
 • Do I have an OON deductible and if so, how much is it? How much has been met this calendar year?
 • How and where do I submit the Superbill?
 • Billing/CPT codes that your insurance might ask for:
		90791 Initial Biopsychosocial Assessment
		90834 Individual Psychotherapy (45-50 min)
		90837 Individual Psychotherapy (60+ min)

Question 7

WHAT ARE THE FEES FOR THERAPY AND HOW DO I PAY?

Accepted Answer

Initial Intake & Assessment $225.  
45-50 minute follow-up session $145.
60+ minute follow-up session $195 and up (depending on length).
Longer sessions for extended processing are available by request and are prorated based on the clinical hourly rate of $145.
Missed Appointments/Late Cancellations $75.
All major credit cards, including Health Savings Account (HSA) cards are accepted.  
Payment information is entered by you when you first login to the client portal. It is then encrypted and securely stored. Payment is processed overnight on the day of service. Payment information only needs to be updated by you if/when your payment information changes.

Question 8

WHAT ARE THE FEES FOR SOCIAL WORK SUPERVISION?

Accepted Answer

Individual - $50/hr
Dyad - $35/hr
Group - $25/hr

Payment will be arranged with your supervisor and is due on the date of supervision.

Question 9

WHAT ARE THE BENEFITS OF NOT USING MY INSURANCE (CHOSING PRIVATE PAY)?

Accepted Answer

There are many reasons that clients elect private pay psychotherapy services.  Here are a few of the most common.
Privacy: Your diagnosis and records will not be shared with your insurance nor requested by your insurance (unless you choose to submit records/receipts for reimbursement).
Specialized Care: Going outside of your insurance network can allow you to see any provider you wish without the constraints of seeing someone in your network.  This can open access to providers with expertise and specialized training that might not have been available in your insurance network.
Fewer Limitations: Private pay services are not restricted by insurance requirements such as proving medical necessity for services, assignment of diagnosis, prior authorization/approval for services, barriers to specialized care (i.e. Brainspotting or EMDR), limited number of sessions per year, or restrictions to session length. 
No gap in services: If your insurance lapses or changes, there will not be a lapse in therapy services. By using private pay, we can customize and work toward therapeutic goals that are important to you.

Question 10

HOW DO I GET STARTED?

Accepted Answer

Our goal is to make getting started easy and inviting.  There are a variety of ways to get started.

The best way to connect is to schedule your free 15-minute consultation by clicking the button at the bottom of this page so we can determine whether I am the right therapist for you.  
If you already know you are ready to get started, click here (https://reflectiveroots-therapy.clientsecure.me)to schedule an Initial Assessment visit.

Question 11

HOW DO I PREPARE FOR A TELEHEALTH BRAINSPOTTING OR EMDR SESSION?

Accepted Answer

For you personally, all you need to do is show up, be curious and follow the processing.

It is helpful, however, to prepare and set up your environment in advance. The list below will help you prepare in advance and maximize your processing time in session. 
 • Find a quiet and comfortable place to meet without distractions or interruptions (i.e. pets, children, partners, workplace interruptions, environmental commotion).
 • Place your computer or electronic device on a stable surface at eye level (computers or tablets tend to work better than phones).
 • Have headphones or earbuds ready for both Brainspotting and EMDR. Test the sound in advance. 
 • Sometimes a scarf, bandana, buff, balaclava may be used in Brainspotting. Having something of the sort quickly accessible can be helpful.
 • Open the music for Brainspotting in advance.  David Grand’s BioLateral Sound Healing music is available on Spotify and YouTube.  Avoiding commercials on either platform allows for best processing.  
    • David Grand BioLateral Healing on YouTube (https://www.youtube.com/watch?v=LpZMBUinbmw&list=PLBNwvpHmBncX3HFZg2H3iGV3inH-884vp)
    • David Grand BioLateral Healing on Spotify(https://open.spotify.com/album/5IVVEoTyCTPA0SbeWtLPx3)
    • 1 HR Bilateral Music on YouTube (https://www.youtube.com/watch?v=3AAH7vINhmQ)